When it comes to investing in a building management company, you need to understand who your building manager will be and how they will benefit your facility. If you do not know anything about your new manager, you will not have peace of mind that they are doing everything they can to help your business see the greatest ROI on your facility management costs. Before you begin any service agreement, make sure you can find these five characteristics in your potential building manager:
- Financially Responsible
- Highly Communicative
- Detail Oriented
- Available When Needed
- Driven By Success
The greatest facilities managers have all of these qualities and more. Once you are sure you have found the right person, you can rest easy and reap the rewards of your new integrated facility management services.
1. Financially Responsible
Financial responsibility is a key indicator that will determine if you see ROI or not. Your facility manager should be aware of costs and how to stretch every dollar. If they always opt for the highest cost product even when a cheaper option that is just as effective is available, you will not see a benefit to using a facilities management company.
The best building managers will always seek out the best solutions possible at a fair price, and understand intimately CAPEX and OPEX. They will understand what supplies to order and the logistics of shipping them cost-effectively. Furthermore, they will understand the importance of finding tenants for your facility that are expected to pay on time every time. The facility manager you want on your team is the one that treats every one of your costs and incomes as if it was their own.
2. Highly Communicative
When you have questions, you deserve answers. You do not deserve to wait for days or even weeks on end. You should expect and receive timely communication on any requests you may have. The best facility manager will be available during normal business hours and clearly communicate their non-business hour response times. Many will be available to respond by the end of the day and some even have resources like a 24/7 line.
You can expect the best builder managers to exceed your expectations on the information provided and continue to keep you fully updated on the status of your requests.
3. Detail Oriented
When it comes to facility management, you need someone who pays attention to every detail and would not mind finding that missing penny in your books. Highly attentive individuals are going to provide your facility with the greatest experience and ensure operations continue to run smoothly. From reporting and cleaning to annual inspections, payment dates, and more, you can expect the best building managers to have a keen eye and attend to every detail. Even if it is just a stubborn lock on a toilet stall, your facility manager will know about it quickly and have it resolved in the blink of an eye.
4. Available When Needed
When you employ integrated facility management services, you should expect the manager to be available when you have questions. If you have not seen or heard from them in a few weeks, you will not be sure if your facility is being tended to as agreed upon.
The best managers are available when you need them. They will not avoid the phone or email, and they certainly will not make it difficult to set up an appointment. You should expect to see them often and understand the current state of your facility.
5. Driven By Success
The best managers for your facility will have a drive to succeed and help your business excel. They want to be associated with a facility that is doing great work, so they themselves will go the extra mile. Your manager will have an internal drive that makes them want to provide the best services you can receive. They are no stranger to hard work or taking the necessary amount of time that is needed to provide exceptional services.
Your facility manager will be proud to be associated with your facility because they want to be associated with success. You can expect them to go beyond the standard expectations to ensure you enjoy your facility management services.
Building Management Helps Your Facility Excel
Your facility management manager is the individual that will take many of the day-to-day tasks off of your shoulders. This allows you to focus on more important tasks and issues. Before you pass on your trust, you need to know who you are working with and trust them. Your facility manager will be your point of contact regarding most of your facility’s needs.
They must have a sense of financial responsibility in addition to impeccable communication skills in order to explain why certain decisions will save you money in the long run. Their attention to detail will help identify any areas that can be improved and boost efficiency throughout the facility such as green initiatives. Furthermore, their availability and drive to succeed will help your facility grow into greater success.
So long as you have the best manager on your side, you will see exceptional ROI on your facility management services.